Human-Centered Design project for Online Medical Consultation Service
APRICOT
Duration: 5 weeks
Role: UX Researcher/ UX Designer
Intro
As a Human Center Design project, it started with human:
People:
Physician
Follow-Up Patients
Scenario:
In China, on average, every 1,000 people has 1.98 doctors, and medical resources are usually concentrated in large cities, resulting in physicians often being overloaded with more than 100 visits a day.
In order to get a more reassuring outcome, many people will travel from all over the country to a major city to see a doctor, but may only have about 2-5 minutes-individual meeting with the doctor.
Interview
To better undersatanding the current problem space and get insight for the future goal, I started the project by recruting interviewees and conducted with interview:
Analyzed from the interviews and surveys I distributed, I orgnized the pro & con of both online consultation and in-person consultation, and a journey map from two user group sides to map out every stages to find oppotunity to improve the current experience. Summarized from previous research, I created a persona for future use.
User Analysis
To improved user experience for Physicians & Patients, the project mission are:
Relieves doctors' work pressure and reduces patients' anxiety in seeking medical treatment.
Save time for both doctors and patients with a convenient and efficient online diagnosis and treatment + data management platform designed for follow-up patients.
Scope
Information architecture
Wireframing
UI & Logo design
The apricot is used as the name and logo of the App because the apricot and the apricot grove have symbolic allusions to the ancient Chinese story of the doctor and the skill of healing.
